| Every
year Person Industries assesses the satisfaction of
all the people who have a vested interest in our program-our
stakeholders. This includes consumers (the results of
our consumer surveys are reported in the programming
section of this report), agencies, and businesses for
whom we provide services.
In 2006, we sent surveys
to Vocational Rehabilitation Counselors, case managers,
churches, industries, and other businesses who have
hired people from our programs or for whom we do business.
We asked the
stakeholders to rank us on a scale of 1 (poor) to
5 (excellent) in relation to the following criteria:
quality, timeliness, positive impact, helpful information,
needs and customer service. The feedback from this
survey is in turn used to improve our overall performance
with our stakeholders. This years results were very
satisfying to us and gave us food for thought regarding
the future.
Stakeholders rated us an
average of 4.7 on the quality of services in all programming
areas. They felt our timeliness rated an average of
4.5. Our helpfulness rating came in at a 4.7. When
asked if our services had a positive impact, stakeholders
ranked us at 4.6. We rated at 4.8 average for helpful
information and customer service.
As to whether our services
met the needs of our stakeholders, we received an
average rating of 4.7. So our overall rankings fell
in the above average to excellent range on the survey.
When posed with the question
of whether the surveyed agencies would recommend our
services to others, all agencies indicated that they
would. One stakeholder responded to this question
with "I have." Another stakeholder did request
more supervision for the person with whom they were
working.
At Person Industries,
we are looking at ways to alleviate that issue and
any other that impedes or weakens our stakeholders
from receiving 100% satisfaction. We appreciate the
time our stakeholders take to give us the feedback
we need to do a good job.
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